Information Collection

We collect information you provide to HUMD when registering your account, including your name, address, phone number, and email address. For identity verification, we require Emirates ID, trade License/commercial register, VAT Registration, and business information. If you are a Seller, you'll need to provide product information and transaction details. Buyers need to provide payment information for transactions including credit/debit card details and bank account numbers. We also collect information about user activities, delivery details, dispute records, and communications between users to ensure a secure trading environment.

How We Use Your Information

All information is collected for your security and to verify your identity through KYC (know your customer) and anti- money laundering due diligence. We use this data to set up user accounts, check eligibility for registration, and provide customer care services. Your information helps us process transactions, facilitate settlements between buyers and sellers, deliver logistics and warehousing services, and monitor account security to maintain a safe working environment. We also perform research and statistical analysis to improve the content and layout of HUMD. We never disclose your username, password, email address, or other security details to third parties.

Information Sharing

We may share your information with HUMD's professional advisers, government agencies, police, and insurers when required by law or to exercise our legal rights. Information may also be shared with potential buyers in connection with business acquisitions or mergers. We share relevant information with other HUMD users when necessary to facilitate purchases and communications. Our third-party partners who help provide services include payment gateway providers, banks, supply chain finance partners, logistics partners, and customer service providers. Marketing partners include Google, Twitter, Facebook, and Instagram for analytics and tailored content. We assure that buyer and seller information is not disclosed for any reasons other than those mentioned above.

Your Rights & Contact

You have every right to know how your information is being used and shared. We always keep various security measures in mind when handling your data. By visiting humd.co, you accept the conditions outlined in this privacy policy. HUMD reserves the right to change this privacy policy at any time. Any changes will be updated on this page and implemented immediately. We need not inform buyers and sellers about changes, so please check regularly for updates. If you have any queries regarding the use of your personal information, feel free to contact us at hello@humd.ae. We're committed to protecting your privacy while providing excellent service.